FAQ – Frequently Asked Questions…
We’ve tried to answer all of your FAQ – Frequently Asked Questions here. Give us a call or send an email if there is something you are unsure of. We’ll be happy to help!
What are the arrival and departure times for check-in?
Guests are welcome to arrive any time from 14h00 onwards on the day of your arrival. Check-out is 10h00 on the day of departure. A later check-out can be arranged but is not a guarantee. Please discuss your requirements upon booking.
How far is Pat Busch Mountain Reserve from the nearest town?
We are approximately 14 kilometres from the town of Robertson.
Where is the nearest shopping centre for groceries and essentials?
There is a well-equipped Pick ‘n Pay shopping centre in Robertson in Church Street and also a Spar supermarket as you enter Robertson.
Can we bring our off-road motorbike or quad along?
Under no circumstances do we allow any off-road bikes or quads on the nature reserve. With regret we have had terrible experiences with guests arriving with quads, having assumed this would not be a problem. In addition to the wildlife being disturbed, guests are here to enjoy the peace and quiet, and this diminishes the experience for all staying overnight. We thank you for your understanding.
Can we bring our pets along?
We are not a pet friendly establishment and we do not allow any dogs (not even small ones), cats or birds on the nature reserve.
Is there cell phone, radio or TV signal on the nature reserve?
Due to the proximity of the mountains, there is very limited to non-existent cell phone, radio and TV signal at the guest cottages. We therefore are not able to provide TV’s in our cottages and hope that you will enjoy the tranquillity as much as our regular guests do. Farmhouse Erika offers a TV & DVD player with a small selection of DVD’s for children. There is cell phone signal within 5 minutes drive from the cottages for those who need to make a call.
Is there wi-fi available?
Yes! We know how important it is to sometimes stay connected. We now offer FREE wi-fi at all our guest cottages as well as in our hall/conference room. Passwords for the wi-fi are found in your information booklet in your cottage.
What can we do on the nature reserve?
There are various activities available, most are free and entail enjoying some fresh country air without having to drive anywhere. Bird watching, hiking and walking, swimming in freshwater mountain dams and fishing are just some activities one could choose from. Pack a picnic lunch and explore the 2000 hectares of exclusive mountain reserve. Bring a mountain bike and enjoy cycling amongst the vineyards and orchards or enjoy some spectacular stargazing in the evening.
How far is the swimming and fishing dam from the guest cottages?
Our freshwater dam is approximately five minutes walk from the gate at the end of the road. Vehicles are not permitted to drive beyond the gate.
What fishing is available?
The dam is stocked with large-mouth and small-mouth bass and we encourage guests to bring their own fishing equipment, lures and rods. Fly-fishing is also popular.
What do we need to bring along?
Depending on whether you have booked a standard or exclusive self-catering cottage, different items are offered. Please check your booking confirmation letter to be sure. All cottages offer dishwashing liquid, black bags, toilet paper, and complimentary soap. We also provide braai equipment, wood and firelighters for all cottages, so it is not necessary to bring this along.
Do we need a 4×4 to get to the nature reserve?
No. Most of the road in Klaasvoogds West has now been tarred. There is approximately 5 kilometres of dirt road to get to the cottages, and although bumpy in places, this is accessible in an ordinary sedan or hatchback vehicle.
Where do we settle the balance of payment?
We find it most convenient for both parties if the balance of payment is settled via EFT, prior to arrival. However you are also welcome to settle in cash on arrival and check-in.
Do you accept credit cards?
YES! We can accept Visa or Mastercard by prior arrangement upon booking or for any online reservations.